He kept us fully up-dated and answered any questions we had. We would not hesitate to recommend him to anyone looking in the Nanaimo-Ladysmith area---we enjoyed working with him, even through an unusual and unexpected delay in the closure of our sale.
His knowledge of Ladysmith and surrounding area was really helpful in our final decision. All of our calls, texts, and emails (and there were many!) were answered in a timely manner, and were never meant to feel like we asked too many questions. When purchasing a home long distance its great to have someone you can trust to handle things when you cant be present yourself. Once the sale was final and we were all moved in, and not yet knowing anyone in the area I needed a personal favour with regards to our child, and John helped us out with that as well, for which we are really grateful. He still keeps in touch, checking on how we are doing. The sale was in August and we still hear from him and it is now November. A reliable realtor and a truly nice person.
He also helped us buy our dream property at the same time, and we found him to be very knowledgeable, professional and available to answer all of our questions and handle every detail. It was a naturally stressful time for us, but throughout the process we felt we were in good hands, and both transactions went smoothly, and we couldn't be happier with the results. We would recommend John Surtees to anyone looking to buy or sell a home. Thank you John.
I would highly recommend John to anyone look for exceptional real estate service. John is knowledgeable, patient, listens to your needs provides updates and feedback which were important attributes to us in a realtor. If you are looking for someone who will go the extra mile for you - John is the realtor I would recommend!